Cancellation Policy

Identification Required Photo identification (drivers licence passport etc) is required at time of checkin to verify your identity and must match the name on your reservation. This ID will be copied and stored as a record of your identity and signature for purposes of credit card authorisation and as a measure to reduce credit card fraud. Upon Arrival All guests must provide a valid gaurantee for payment upon checkin (normally a credit card). We pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card and protects both the cardholder and merchant from increasing fraud incidents. The pre-authorised amount is set aside by your bank for a period of up to 10days and will affect your available funds or spending limits - for more information please contact your card issuer. If you do not have a valid credit card available you may transfer your booking to another guest who is staying with you to hold the room. You must obtain their prior approval and credit authority. If you wish to use cash as your payment method an additional deposit of $150 per night is required in advance. This allows you to charge back to your room account additional services including restaurant telephone charges etc during your stay. Upon departure you may pay using a different method or cash if you prefer and any pre-authorisation and guarantee will be released with your bank. Please note that fees apply to use different credit cards based on charges levied by merchant banks including American Express and/or Diners Club. 3% surcharge for American Express & Diners Cards. Group bookings of three or more rooms require additional security deposits and have specific booking & cancellation restrictions. Please contact our reservations staff for assistance. To secure a confirmed booking credit card details are required as security for the accommodation charges. This secures the room for the period of your intended stay