Cancellation Policy

Booking Terms & Conditions: ALL ON-LINE BOOKINGS: No refunds or alterations accepted by this property. ALL OTHER BOOKINGS: Minium booking periods from 2 to 7 days apply weekends holidays and other periods of seasonal demand. All prices are based on a two night stay. A 20% surcharge applies for one night bookings in cabins. Weekend rates apply for all cabins and ensuites during peak season. Guests must vacate by 10.00 am. Late check out is available for an additional fee when forward bookings allow. Park facilities are for registered guests only. Guest visitors must register with Reception before entering the Holiday Resort and a fee applies. Special booking & cancellation conditions apply all holidays and long weekend periods. Management endeavours to hold the accommodation or site booked but reserves the right to transfer a booking without notice. Specific sites cannot be guaranteed and groups cannot be accommodated in holiday or long weekend periods. Management reserves the right to refuse entry to the park. Cancellation and Refund Policy: During off- peak periods your deposit will be refunded less a $30.00 cancellation fee if we are notified of your cancellation at least 48 hours prior to your scheduled arrival. During school holidays and long weekends payment in full is required prior to arrival and cancellations after the advised due date forfeit 50% of the full tariff. Bookings for holiday periods or long weekends cannot be transferred once the due date has passed. The BIG4 Guarantee assures full refund of your tariff within one hour of arrival if you are not completely satisfied with your accommodation or site. After this time there is no refund or credit for early departure. This includes due to inclemental weather. A $30.00 processing fee applies to all cancellations.